What are two key elements in deciding how to collect data for marketing research?

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Terms in this set (101)

____ data can be internal or external, so long as it was collected prior to the current research project

secondary

primary data differ from secondary because...

primary data are newly collected while secondary data were previously collected for another purpose

organizations may use ____ such as its own detailed sales breakdowns by product line as the starting point for a research project because the potential huge savings in time and cost savings

internal secondary data

a disadvantage of secondary data is that...

it may not be specific enough

observing people and asking them questions are the two principal ways to collect ____ data for a marketing study

primary

____data are facts and figures obtained by watching, either mechanically or in person, how people actually behave

observational

which of the following is a mechanical method for collecting observational data?

nielson's "people meter" attached to televisions to measure tv ratings

when procter & gamble researchers watched women do their laundry, clean the floor, and put on makeup, they were using ____ methods of collecting observational data

personal

individual interviews as well as online and mail surveys generate...

questionnaire data

in marketing research, an ____ involves obtaining data by manipulating factors under tightly controlled conditions to test cause and effect

experiment

offering a product in a small geographic area to help evaluate potential marketing action is known as a...

test market

when a researcher needs information that is very specific to the problem being studied, she will probably resort to using ____ data, despite its cost and time-consuming nature

primary

facts and figures obtained by asking people about their attitudes, awareness, intentions, and behaviors are known as...

questionnaire data

which of the following are sales forecasting techniques?

1 sales force survey forecast 2 trend extrapolation 3 lost-horse forecast

changes in consumer dessert preferences or competitor prices will affect betty crocker's 2014 ____ for cake mix in the united states

sales forecast

marketing research approach steps

1 define the problem 2 develop the research plan 3 collect relevant information 4 develop findings 5 take marketing actions

which of these are part of the development step of a marketing research plan?

1 specifying constraints 2 determining how to collect data

describe the extent to which dell provides products that are... reliable_ _ _ _ _unreliable
a. semantic differential scale
b. likert scale
c. dichotomous

a. semantic differential scale

dell provides products that are reliable... strongly agree_ _ _ _ _strongly disagree
a. semantic differential scale
b. likert scale
c. dichotomous

b. likert scale

dell provides products that are reliable...yes_ no_
a. semantic differential scale
b. likert scale
c. dichotomous

c. dichotomous

facts and figures related to a problem are known as ____

data

data are...

facts and figures related to the research problem

information technology includes the computing resources to do which of these with data?
a. store
b. collect
c. analyze
d. market

a. store
b. collect
c. analyze

when firms collect customer information and sales history, they store it in a data ____ where it can be accessed later with queries
a. isolation
b. reserve
c. warehouse
d. bank

c. warehouse

____ is the extraction of hidden predictive information from large databases to find statistical links between consumer purchasing patterns and marketing actions
a. sensitivity analysis
b. data scaling
c. data mining
d. information scaling

c. data mining

marketing ____ has little value until it is analyzed carefully and translated into logical findings

data

analyzing data and presenting the findings are two parts of which step in the marketing research approach?
a. develop findings
b. define the problem
c. take marketing actions
d. collect relevant information

a. develop findings

____ data is a vague term describing large amounts of data from many sources that is analyzed with sophisticated technologies
a. intelligent
b. secondary
c. primary
d. big

d. big

which two of the following are included in developing findings as part of the marketing research approach?
a. evaluating decisions
b. implementing recommended actions
c. presenting findings
d. analyzing data

c. presenting findings
d. analyzing data

marketing research begins with...
a. defining a marketing program
b. systematically collecting information
c. identifying the relevant audience
d. analyzing marketing data

a. defining a marketing program

film studios may use the results of marketing ____ to change movie titles, aspects of some of the characters, or even the ending of the film
a. management
b. dashboards
c. critiques
d. research

d. research

which two of the following are among the biggest challenges in conducting good marketing research?
a. consumers may not be willing to reveal personal information
b. most consumers do not have adequate education to participate in marketing research
c. consumers rarely have an opportunity to participate in marketing research
d. consumers' stated intentions may not match their actual purchase behavior

a. consumers may not be willing to reveal personal information
d. consumers' stated intentions may not match their actual purchase behavior

while in college, students choose between alternative courses in which to enroll, which is an example of...
a. the decisions they must make
b. the guaranteed good outcomes one receives when applying a rational approach
c. the strategies they must employ
d. the mistakes they cannot avoid

a. the decisions they must make

the marketing research process includes five steps in addition to ____ that allows researchers to learn lessons that will improve future attempts
a. secondary data
b. constraints
c. experimentation
d. feedback

d. feedback

____ is a field of study using brain imaging technologies to discover insights about consumer perception

neuromarketing

using brain scanning to analyze the buying processes of consumers and thereby improve campbell soup labels is known as...
a. subliminal perception
b. secondary research
c. neuromarketing
d. ethnographic research

c. neuromarketing

which of the following is a benefit of using the individual interview to collect data?
a. the ability to probe with additional questions
b. very fast turnaround time from data collection to reporting
c. the informality allows consumers to feel comfortable revealing information
d. the data is inexpensive to collect

a. the ability to probe with additional questions

which of the following is a technique in which researcher ask lengthy, free-flowing questions to probe for underlying ideas and feelings?
a. depth interview
b. observation
c. focus group
d. mall intercept interview

a. depth interview

which of the following are research methods used to generate new ideas?
a. neuromarketing
b. experiments
c. trend hunting
d. depth interviews
e. focus group

c. trend hunting
d. depth interviews
e. focus group

a focus group is a ____ method of inquiry, which makes it more effective in uncovering ideas that are difficult to obtain with individual interviews
a. informal
b. expensive
c. closed
d. structured

a. informal

high costs per respondent
a. personal interview
b. online survey
c. fax survey
d. mall intercept interview

a. personal interview

many surveys not delivered to recipients due to "spam blockers"
a. personal interview
b. online survey
c. fax survey
d. mall intercept interview

b. online survey

perceived to utilize outdated technology
a. personal interview
b. online survey
c. fax survey
d. mall intercept interview

c. fax survey

respondents may not be representative of targeted groups
a. personal interview
b. online survey
c. fax survey
d. mall intercept interview

d. mall intercept interview

which of the following is the reason marketing researchers are increasingly turning to online surveys to collect primary data?
a. researchers can do a better job of clarifying answers with additional probing with this method
b. consumers have increasing privacy and security concerns
c. most consumers now have an internet connection and an e-mail account
d. the biases of other methods are eliminated with this one

c. most consumers now have an internet connection and an e-mail account

because the costs are relatively minimal and the turnaround time from data collection to report presentation is much quicker than other methods, many researchers choose to collect survey data...
a. via fax
b. online
c. with mall intercepts
d. via the mail

b. online

which of the following are essential in the design of all research using questionnaires?
a. questions that avoid asking about personal information
b. questions that get clear, unambiguous answers
c. precise, efficient questions
d. technical questions to separate experts from novices

b. questions that get clear, unambiguous answers
c. precise, efficient questions

which of the following are characteristic of open-ended questions?
a. captures the "voice" of the respondent
b. good for idea generation about product benefits and advertising
c. includes predetermined response options
d. most common for collecting personal information

a. captures the "voice" of the respondent
b. good for idea generation about product benefits and advertising

what is the result of researchers who collect personal or household characteristics on a survey?
a. they are unsure of how to use the information they obtain
b. they find it is useful for segmentation and targeting purposes
c. they ban be fined since it is an illegal practice in the united states
d. they find it is irrelevant to their work and simply makes the survey longer

b. they find it is useful for segmentation and targeting purposes

which of the following is the best example of an ambiguous survey question?
a. was your ice cream order delivered to your table quickly? _yes _no
b. since this is the best-selling ice cream available, would you recommend it to a friend? _yes _no
c. would you buy this ice cream and a topping?
_yes _no
d. how much would you pay for 8 ox of this ice cream?
_ less than $2
_$2 to $3
_$3 or more

a. was your ice cream order delivered to your table quickly? _yes _no

marketing researchers are interested in social networks and other consumer-generated online content because they...
a. provide the best sample of individuals that is statistically representative of the marketplacee
b. are a source of data to be "mined" to spot trends
c. they can run experiments here without paying participating consumers
d. are currently the only source of reliable data they can find

b. are a source of data to be "mined" to spot trends

a ____ is a sample of consumers or stores from which researchers take a series of measurements over time
a. depth interview
b. scan
c. observation
d. panel

d. panel

which of the following is a disadvantage of using panels for marketing research?
a. there are so many outside factors that reduce one's ability to control conditions
b. it is very challenging to identify the most relevant dependent variable
c. they evaluate a sample only at a single point in time
d. they require continuous and complex recruitment of new individuals to replace drop-outs

d. they require continuous and complex recruitment of new individuals to replace drop-outs

which of the following are characteristic of open-ended questions?
a. captures the "voice" of the respondent
b. most common for collecting personal information
c. good for idea generation about product benefits and advertising
d. includes predetermined response options

a. captures the "voice" of the respondent
c. good for idea generation about product benefits and advertising

in 1988, walmart opened three experimental stand-alone supercenters to gauge consumer acceptance before deciding to open others, using what is known as a...
a. test market
b. mechanical observation
c. open-ended analysis
d. sensitivity analysis

a. test market

a ____ in a decision is a restriction placed on potential solutions to a problem, such as limit on time or money

constraint

for fisher-price's research on a toy telephone, the ____ were that the decision must be made in 10 weeks and now research budget is available beyond that for collecting data in its nursery school
a. constraints
b. measures of success
c. exploratory questions
d. marketing actions

a. constraints

which of the following characteristics is most important in identifying which data to collect for marketing research?
a. data that is relevant to decisions for marketing actions
b. data that can be obtained in the shortest period of time
c. data that is simple to analyze with statistical tools
d. data that is inexpensive to obtain

a. data that is relevant to decisions for marketing actions

the two main data collection ____ are observing people and asking them questions

methods

which two of the following should be systematically analyzed when you evaluate the results of research-driven marketing actions?

evaluate the decision and evaluate the decision process

...

...

creation of an advertising campaign for tony's pizza that will appeal for 6 to 12 year olds is best described as what part of the final step in the marketing research approach, to take marketing actions?

...

if all of the research outcomes lead to the same marketing actions (i.e. the decision to take a particular marketing action has already been made)...

c. the marketing research should not be done since it is a waste of resources

querying one's database with "what if" questions to determine how a hypothetical change might affect sales is called a...

sensitivity analysis

when a consultant prepared marketing dashboards showing sales data for different household types over a four-year period for tony's pizza, this was which step of the marketing research approach?

develop findings

which of the following are examples of using secondary data?

b. a hotel chain purchasing syndicated panel data to identify demographic trends
d. a travel company using the last five years of its sales invoices to determine package deals
e. a software company using us census data to create customer profiles

...

...

which two of the following are key elements in deciding how to collect data for marketing research?
a. methods
b. concepts
c. marketing actions
d. measures of success

a. methods b. concepts

in marketing, ____ are ideas about products and services, and they are a key to deciding how to collect research data
a. methods
b. constraints
c. concepts
d. observations

c. concepts

the approaches that can be used to collect data to solve all or part of a problem are known as...
a. observations
b. constraints
c. concepts
d. methods

d. methods

when the marketing manager at tony's pizza decided to target households with children ages 6 to 12 to reverse the sales trend in this segment, she was converting information into a...
a. sensitivity analysis
b. sales forecast
c. research finding
d. action recommendation

d. action recommendation

in LEGO's problem definition, the primary research ____ was to decide which of two mindstorm designs should be selected for marketing
a. constraint
b. measure of success
c. strategy
d. objective

d. objective

in setting research objectives, marketers have to...
a. identify the collection method for relevant information
b. guarantee desirable results to decision makers
c. be clear on the purpose of the research
d. identify all of the constraints

c. be clear on the purpose of the research

criteria or standards used in evaluating proposed solution to the problem are known as...
a. marketing actions
b. measures of success
c. constraints
d. exploratory research

b. measures of success

marketing researchers spend a great deal of time dealing a marketing problem precisely which increases the probability of successful marketing research effort?
a. objectives that will lead to different the same marketing actions, despite the findings
b. objectives that require long term studies
c. objectives that are neither too broad nor too narrow
d. objectives that are very similar to previous ones

c. objectives that neither too broad nor too narrow

which two of the following are the main resources that marketers prefer to obtain secondary data first?
a. low cost
b. reliability
c. time savings
d. privacy and security concerns

a. low cost
c. time savings

in many cases, the information researchers need is available only through ____ data, since data collected for another purpose may be outdated, incorrectly categorized, or not specific enough
a. exploratory
b. secondary
c. internal
d. primary

d. primary

different observers reporting different conclusions when watching the same event may indicate unreliability in what type of data collection?
a. mechanical observation
b. depth interview
c. individual interview
d. personal observation

d. personal observation

an ____ enterprise is one whose marketing managers use data, technology, and analytics to transform data into useful information for marketing decisions and actions

intelligent

through the use of ____, a supermarket might learn that men buying diapers in the evening sometimes buy beer at the same time, so sales for the two could be increased by placing them near each other
a. sales force survey forecast
b. data mining
c. data warehousing
d. lost-horse forecast

b. data mining

when a consultant prepared marketing dashboards showing sales data for different household types over a four-year period for tony's pizza, this was which step of the marketing research approach?
a. develop findings
b. collect relevant information
c. define the problem
d. take marketing actions

a. develop findings

which of the following are the two key elements of defining the problem in the marketing research approach?
a. specifying the constraints
b. obtaining resources
c. identifying possible marketing actions
d. setting the research objectives

c. identifying possible marketing actions
d. setting the research objectives

though the data collected at the checkout counter of the grocery store is originally used for sales and inventory records, this data can later be used to study how customers shop this latter use is an example of ____ data
a. internal secondary
b. external syndicated
c. primary
d. questionnaire

a. internal secondary

the us census bureau publishes reports that contain detailed information on american households, and marketers use this data to...
a. identify factors that improve customer satisfaction
b. identify characteristics and trends of ultimate consumers
c. understand observational information on consumers in their natural environment
d. determine awareness of their products

b. identify characteristics and trends of ultimate consumers

marketers can purchase a standard set of ____ data on regular basis from providers like nielsen media research (for tv ratings) or jd power (for automobile quality and customer satisfaction)
a. experimental
b. internal
c. us census
d. syndicated

d. syndicated

because sales people are in frequent contact with customers and are likely to understand their likes and dislikes, organizations use ____ forecasting, despite that it may sometimes be unreliable
a. salesforce survey
b. trend extrapolation
c. lost-horse
d. direct

a. salesforce survey

____ for forecasting relies on the assumption that underlying relationships in the past will continue into the future, resulting in its simplicity as a method but inaccuracy in times of change
a. the last-horse method
b. trend extrapolation
c. a salesforce survey
d. the direct method

b. trend extrapolation

starting with the last known value of the item being forecast, listing the factors that could affect the forecast, and assessing whether they have a positive or negative impact are steps in which type of forecasting?
a. lost-horse
b. trend extrapolation
c. direct
d. salesforce survey

a. lost-horse

yahoo's hadoop and google's bigtables are useful tools that allow data scientists to more clearly present the results of their analyses through the use of...
a. data mining
b. data visualization
c. trend extrapolation
d. observational metrics

b. data visualization

some consumer packaged goods firms that sell to wholesalers may not have the means to gather pertinent data directly from consumers that buy its products, especially over time a good source of this information is...
a. the us census
b. the internet
c. competitors' trash
d. syndicated data

d. syndicated data

which of the following are examples of using secondary data?
a. a soft drink company running neuromarketing studies to gauge the effectiveness of its advertising
b. a hotel chain purchasing syndicated panel data to identify demographic trends
c. a real estate agent using questionnaires to assess customer satisfaction
d. a travel company using the last five years of its sales invoices to determine package deals
e. a software company using us census data to create customer profiles

b. a hotel chain purchasing syndicated panel data to identify demographic trends
d. a travel company using the last five years of its sales invoices to determine package deals
e. a software company using us census data to create customer profiles

querying one's database with "what if" questions to determine how a hypothetical change might affect sales is called a...
a. it forecasting
b. data warehousing
c. sensitivity analysis
d. survey of buyers' intentions forecasting

c. sensitivity analysis

if all of the research outcomes lead to the same marketing actions (i.e. the decision to take a particular marketing action has already been made)...
a. there are constraints on the potential solutions to the problems
b. market researchers are likely to be pleased with the result
c. the marketing research should not be done since it is a waste of resources
d. more funding should be allocated to the marketing research

c. the marketing research should not be done since it is a waste of resources

creation of an advertising campaign for tony's pizza that will appeal for 6 to 12 year olds is best described as what part of the final step in the marketing research approach, to take marketing actions?
a. make action recommendations
b. implement the action recommendations
c. evaluating the decision
d. forecasting the results

b. implement the action recommendations

among research methods vital to marketing are ____, a technique used to select a group of customers, distributors, or the like, and ____ a subsequent generalization of the results from this group to a larger population
a. clustering, observation
b. observation, sampling
c. sampling, statistical interference
d. clustering, statistical interference

c. sampling, statistical interference

parts of the fifth step in the marketing research approach in order
a. implement action recommendations
b. evaluate the results
c. make action recommendations

1. c. make action recommendations
2. a. implement action recommendations
3. b. evaluate the results

which two of the following should be systematically analyzed when you evaluate the results of research-driven marketing actions?
a. evaluate the information technology
b. evaluate the sales forecasting methods
c. evaluate the decision
d. evaluate the decision process

c. evaluate the decision
d. evaluate the decision process

the two main data collection ____ are observing people and asking them questions
a. measures of success
b. methods
c. concepts
d. constraints

b. methods

which of the following are characteristic of open-ended questions?

...

marketing researchers are interested in social networks and other consumer-generated online content because they...

...

in 1988, walmart opened three experimental stand-alone supercenters to gauge consumer acceptance before deciding to open others, using what is known as a...

...

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What are the two main sources of data in marketing?

Sources of Data Collection in Market Research.
Primary data refers to first-hand information gathered straight from a primary source..
Secondary data encompasses information found in public records, trend reports, market statistics, etc..

What are the two types of data sought by marketing researchers?

Market research generally involves two different types of research: primary and secondary..
Interviews (telephone or face-to-face).
Surveys (online or mail).
Questionnaires (online or mail).
Focus groups..
Visits to competitors' locations..

What are the types of data needed in the conduct of marketing research?

The data collected can be qualitative data (non-numerical data) or quantitative data (numerical or statistical data). While conducting primary market research, one can gather two types of information: Exploratory and Specific.

What are all the sources of data collection in market research?

a company's own records and publications. government publications. competitors' websites and publications. newspapers, journals and magazine articles.