Primary technology skills are skills that are necessary for success in online education. please select the best answer from the choices providedtf

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Career Planning and Development

People work for many different reasons. What are three of them?

1.pay for things2.be around others3. make a contribution4. self-fulfillment

List three things you can do to improve job satisfaction.

Student answers will vary but should include three of the following: -Stop negative thoughts -Put things in perspective -Look for the silver lining -Learn from your mistakes -Be grateful -Cross-training -Break up the monotony -Mentor a co-worker -Volunteer for something different -Improve your job skills -Develop your own project

What are four causes of loss in job satisfaction?

Student responses should include any four of the following: -Bickering co-workers -Conflict with your supervisor -Not being appropriately paid for what you do -Not having the necessary equipment or resources to succeed -Lack of opportunities for promotion -Having little or no say in decisions that affect you -Fear of losing your job -Work that you find boring or overly routine -Not using your education, skills or interests

The statement, "All basketball players are tall" is a stereotype. Please select the best answer from the choices providedTF

What are five things you can do to overcome stereotypes?

1. Examine why the stereotype exists 2. Evaluate why the stereotype persists 3. Encourage acceptance of differences 4. Think outside the box 5. Examine your own ideas

The act of fulfilling one's ambitions, desires, etc., through one's own efforts is _____.a.self-fulfillmentb.outsourcingc.competitiond.adaptability

Job satisfaction can be lost for all of the following reasons EXCEPT:a.Lack of opportunities for promotionb.Bickering with co-workersc.Being recognized for a job well doned.Having little or no say in decisions that affect you

What is an example of a work stereotype that you know of? Why should you be careful of work stereotypes?

Student responses will vary. One example of a work stereotype might be that women are better nurses, because they are better at taking care of people. You should be careful of stereotypes because they do not apply to all individuals and are not always true.

List five things stereotypes are commonly based upon.

Student answers should include five of the following: race, ethnicity, religion, gender, politics and ideologies

Someone similar to Mother Teresa would most likely measure their work success in terms of income. Please select the best answer from the choices providedTF

Alice has noticed that she is starting to dread going to work every day. She is afraid that she is going to have to quit if things don't start to get better. What can Alice do to be more satisfied with her job?a.Mentor a co-workerb.Improve her job skillsc.Develop her own projectsd.All of the above

A(n) _____ is a general belief about a person or group of people that may not be true.a.prestigeb.culturec.occupationd.stereotype

All doctors should be men, because they are better at math and science," is an example of a _____.a.political stereotypeb.gender stereotypec.religious stereotyped.race stereotype

The act of fulfilling one's ambitions, desires, etc., through one's own efforts best defines _____.a.self-esteemb.self-fulfillmentc.prestiged.stereotype

A job done well can build a person's self-esteem. Please select the best answer from the choices providedTF

Some people choose a type of work based on its prestige, or how important most people think it is. Please select the best answer from the choices providedTF

Meagan became a costume designer because she enjoyed spending time and sharing ideas with others interested in movies. Which of the following best describes why Meagan works?a.to pay for wants and needsb.to be around othersc.to make a contributiond.to be self-fulfilled

Jessica has intrinsic job satisfaction, because she enjoys the tasks she does at work each day. Please select the best answer from the choices providedTF

The portrayal of jobs on TV and in the movies is usually accurate. Please select the best answer from the choices providedTF

What is an example of a work stereotype that you know of? Why should you be careful of work stereotypes?

Student responses will vary. One example of a work stereotype might be that women are better nurses, because they are better at taking care of people. You should be careful of stereotypes because they do not apply to all individuals and are not always true.

List the two categories from Gardner's multiple intelligences that best reflect your learning style. Explain your selections.

1.verbal/linguistic2.logical/mathematical

According to the Myers-Briggs Type Indicator, we make decisions by either thinking or ______.a.feelingb.judgingc.perceivingd.sensing

Describe an advantage and a disadvantage to employers administering personality tests.

Advantages -lower turnover by selecting candidates who have similar traits to veteran employees -can reveal more information about applicant's abilities and interests -can identify interpersonal traits that may be needed for certain jobs Disadvantages -difficult to measure personality traits that may not be well defined -training and experience may have greater impact on job performance than personality -Responses may be altered by applicant's desire to respond in a way they feel would result in their selection

Someone who likes building, designing, or creating things probably has a(n) _____.a.naturalistic learning stylesb.bodily/kinesthetic learning stylec.logical/mathematical learning styled.visual/spatial learning style

Scores for The Big Five personality test are presented as percentiles. Please select the best answer from the choices providedTF

_____ developed a theory on multiple intelligences.a.Rorschachb.Myers-Briggsc.Gardnerd.Smith

In your own words, create a definition for 'Learning Style.'

Student answers will vary, but should include elements of the following: A learning style is an individual's unique approach to learning based on strengths, weaknesses, and preferences.

List the five factors measured on The Big Five personality test.

Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism

Bragging is a sign of positive self-concept. Please select the best answer from the choices providedTF

Describe how you can develop a complete and healthy self-concept.

Engaging in new experiences and interactions with a variety of people can help you develop a more complete and healthy self-concept. Also, seeing yourself as you really are, not what you want to be; recognize what you like and dislike about yourself; and knowing what to change in order to raise your self-esteem.

A person with a poor self-concept is more likely to be hired for a position, because they are easier to "mould". Please select the best answer from the choices providedTF

Employers may require job candidates take a personality test to make sure they are the right fit for their company. Please select the best answer from the choices providedTF

Being aware of your learning styles can help you _____.a.enjoy your leisure timeb.make a career selectionc.understand how to learnd.all of the above

The kind of person you think you are best defines the term _____.a.personalityb.self-esteemc.aptituded.self-concept

Xavier loves to sing and hum, and he always has music softly playing while he studies. The learning style that best fits Xavier is _____.a.rhythmic/musicalb.interpersonalc.intrapersonald.bodily/kinesthetic

All of the following are personality tests EXCEPT:a.The Big Five Personality Testb.Gardner Personality Testc.Myers-Briggs Type Indicatord.Rorschach Ink Blot Test

If it is easy for you to learn another language you have a(n) _____.a.logical/mathematical learning styleb.verbal/linguistic learning stylec.bodily/kinesthetic learning styled.visual/spatial learning style

If you like to spend time outdoors working with plants and animals, you have a(n) _____.a.bodily/kinesthetic learning styleb.intrapersonal learning stylec.visual/spatial learning styled.naturalistic learning style

Someone who likes to work alone on individualized projects has a _____.a.bodily/kinesthetic learning styleb.intrapersonal learning stylec.rhythmic/musical learning styled.logical/mathematical learning style

Jonathan enjoys working with numbers, recognizing patterns, problem solving. The learning style that best fits Jonathan is _____.a.bodily/kinestheticb.interpersonalc.visual/spatiald.mathematical/logical

It is possible to possess elements of more than one learning style. Please select the best answer from the choices providedTF

The Rorschach personality test requires you to look at ten black and white ink blots. Please select the best answer from the choices providedTF

eing aware of your personality type is important, because some personality types fit a particular career better than others. Please select the best answer from the choices providedTF

It is possible to have what would be considered contradicting personality traits. Please select the best answer from the choices providedTF

Personality types in the Myers-Briggs Type Indicator are defined by _____ categories, represented as letters.a.fourb.twoc.threed.five

A nurse, police office, and teacher would all have _____ interests.a.scientificb.socialc.office operationsd.craft

List the six areas of interest.

The Arts, Business, Crafts, Office Operations, Science, Social

Define lifestyle goals and list three questions you should ask yourself as you consider your future lifestyle.

Lifestyle goals are the ways you want to spend your time, energy and resources in the future. Questions students may ask themselves could include any three of the following: -What do I want to accomplish in life? -Where would like to live? -How do I want to spend my free time? -Do I want a lot of money, or just enough to be comfortable?

Risk is a work value that would fit a police officer.

Why should you think about your interests when searching for a career?

People who find their work interesting are more likely to be happy and successful.

What can you do to help identify your aptitudes and abilities?

First, you can simply brainstorm a list of all of your skills. If you aren't sure what you are good at, your friends and family are always great resources to turn to. They have a good idea of your skills (others can sometimes see your aptitudes when you yourself cannot see them) You can also create a chart to break down categories, it may help you identify skills if you think of them in special categories.

Justine was interested in learning how to play the piano. She has become very accomplished and has begun teaching her own students. What stage of ability development is Justine at?a.Noviceb.Apprenticec.Masterd.Mentor

A successful lawyer's main interest area would be _____.a.businessb.craftsc.the artsd.science

List the four stages of ability development. Provide an example of a person developing a specific ability. What would each stage look like?

Novice, apprentice, master, mentor. Student examples will vary, but should follow the model. Example : Driving a car S1 - take a class, have someone teach you about the parts of a car, traffic laws etc. S2 - practice driving with parent/teacher - learners permit S3 - drive on own, accident free, follow all traffic laws - No tickets or accidents S4 - teach someone else how to drive

How are aptitudes and abilities different?

An aptitude is a natural talent, and a person with that aptitude has the potential to learn the skill easily and quickly. Abilities are skills that have already been developed.

Someone who does not have an aptitude or ability in a career area is at a disadvantage if they select a career in that field. Please select the best answer from the choices providedTF

Even though Yvonne is terrible at playing tennis, she could still consider it an interest of hers. Please select the best answer from the choices providedTF

A(n) _____ is something a person wants to get out of a job or that brings them job satisfaction.a.personal valueb.work valuec.aptituded.interest

Jackson enjoys seeing the end result of his hard physical labor. The interest area that he should consider careers in would be _____.a.businessb.craftsc.scienced.office operations

Jobs that require you to use your aptitudes are typically unrewarding. Please select the best answer from the choices providedTF

Ramona enjoys her job because she is able to help kids in an after school program. The work value Ramona feels strongest about is _____.a.leadershipb.riskc.independenced.work with people

Your _____ are the beliefs and principles that define who you are, shape attitudes and choices, and help set prioritiesa.aptitudesb.valuesc.interestsd.abilities

A successful biologist's main interest area would be _____.a.the artsb.scientificc.businessd.social

Justine was interested in learning how to play the piano. She has been playing some basic songs, but still gets a lot of help from her teacher. What stage of ability development is Justine at?a.Noviceb.Apprenticec.Masterd.Mentor

A successful photographer's main area of interest would be _____.a.businessb.the artsc.craftsd.office operations

When working on developing an ability, it is important to get feedback to know how you are doing.

Something you enjoy or want to know more about is a(n) _____.a.abilityb.interestc.aptituded.value

Someone who enjoys working with numbers and words, facts, and data would have an interest in _____.a.craftsb.the artsc.scienced.office operations

By thinking about what is really important to you, you can determine your _____.a.aptitudeb.personalityc.valuesd.career

Justine was interested in learning how to play the piano. She has successfully passed every level of music book and is planning her own concert. What stage of ability development is Justine at?a.Noviceb.Apprenticec.Masterd.Mentor

Shannon is incredibly nervous about applying for a job, and she is concerned that her nerves will make a bad impression on her prospective employer. What are some things Shannon can do to help her appear confident?

Even though Shannon may not feel confident, she can give the impression of confidence by standing up straight, smiling, dressing well, and focusing her nervous tension.

Where can you get job applications?

Job applications can be found in a variety of locations. In most instances, you can ask an employer in person for a job application. Applications can be mailed to applicants when requested over the phone. Many stores have a in-store kiosk where applications can be completed, and many companies have sites on the Internet where applications can be found.

List the five main categories of information that are included on job applications.

The five categories of information gathered on job applications include: Identification; Employment History; Education & Certification; Special Skills; and References.

Why is it important to use standard English when applying for a job?

Using standard English shows that you have good writing skills, and it is a more effective and professional form of communication.

In case you have to complete an application on site, you want to make sure you have your completed Personal Fact Sheet. Please select the best answer from the choices providedTF

Review the portion of the application above. Record any changes or corrections that need to be made and why.

Necessary Corrections: First Name and Last Name are recorded in incorrect boxes. Scribbles on errors instead of making corrections Does not include information in the SSN or Desired Salary blank Does not list which position she is applying for Has box checked that she has worked for the company, but does not say when For education just wrote "Yes" instead of listing the high school and address Justification: All of this make the applicant appear less professional and hurt her chances of getting hired. She is not following the directions properly, and she is not asking questions so that she can accurately fill out the application.

When applying for a job, you should not _____.a.dress appropriatelyb.project confidencec.use slangd.have references ready

List and explain three ways you can make your reference's job easy.

Student answers will vary, but should include three of the following options: Provide an updated résumé - A résumé supplies a reference with easy access to dates of employment, employment history, duties, etc. Warn them when a potential employer has requested references - A reference will be able to give a better recommendation when they are prepared for a phone call instead of being caught off guard. Describe the job you are seeking - By explaining the job in detail, your references will better understand thechallenges you would face and see how you could meet those challenges. Explain to them why you are the best candidate - By letting them know how your skills will allow you to be successful, they will be able to relay this information on to the hiring department.

How do Equal Employment Opportunity laws protect job applicants?

Equal Employment Opportunity laws protect job applicants by making it illegal for employers to ask certain information on job applications. The purpose of this is to help prevent discrimination. Employers cannot ask about a person's race, gender, age, religion, disability, marital status, etc.

Since the application can be the prospective employers first impression, it is important toa.always answer questions truthfullyb.keep the application neat and cleanc.read and follow the directionsd.all of the above

You need a Social Security number before you can apply for jobs. Please select the best answer from the choices providedTF

This document shows that you are allowed to work in the United States:a.cover letterb.résuméc.job applicationd.work permit

Kaleb is interested in working at the home improvement store, and they asked him to provide references. A good reference for Kaleb would be his _____.a.grandfatherb.basketball coachc.best friend since 3rd graded.cousin

References that employers trust for the most accurate reporting include _____.a.friendsb.relativesc.counselorsd.parents

If you do not have a Social Security number, you can apply for one. Please select the best answer from the choices providedTF

Depending on your age and the state you live in, you may have to obtain a work permit before you can legally work. Please select the best answer from the choices providedTF

Jessica filled out her job application and is about to turn it in. In the "Position Applied for" box she wrote question marks, because she does not know what positions are available. Which of the following suggestions would be Jessica's best option for filling in this information?a.Leave the application how it is, because then the business can decided the best positionb.Ask the manager what positions are available and list a specific positionc.Write "All Positions" so that she appears flexibled.Write "Company President" because it shows ambition

Which of the following would be the least effective reference?a.Your boss at your part-time jobb.Your grandfather who is a small business ownerc.Your neighbor for whom you do odd jobsd.Your guidance counselor

In-store hiring kiosks save employers money by reducing hiring costs. Please select the best answer from the choices providedTF

When compiling a reference list, you should always _____.a.verify what the reference will sayb.ask permission before listing a referencec.thank them for their helpd.all of the above

When your résumé is first reviewed, a potential employer looks at it for approximately _____.a.1 minuteb.30-45 secondsc.15-30 secondsd.2 minutes

What are the four different types of résumés?

Print, Scannable, Electronic, and Web

The purpose of writing a résumé is to get a job. Please select the best answer from the choices providedTF

What are four things a great résumé shows employers?

You have the qualifications needed to do the job well. You can meet the employer's needs. You are likeable and work well with others. You appeal to both human and electronic reviews.

A résumé formatted so that it can be posted to the Internet and which can contain sophisticated graphics, is a _______.a.Print resumeb.Web resumec.Electronic resumed.Scannable resume

Which two types of résumés can be formatted to be visually appealing?a.web and scannableb.print and webc.print and electronicd.electronic and web

List the categories of information found in a résumé.

In the résumé above, what would cause appearance of the "00000000000"?

The résumés was scanned, and when it was converted to text the formatting caused the appearance to change. In this situation there was an underline beneath "Objective" that turned into "000000000000".

Describe the three different stages your résumé goes through when being submitted to an employer.

First stage - The résumé is used to eliminate job candidates. Employers may receive hundreds of résumés, and they do not have time to thoroughly read each one. They scan a résumé for anywhere between 15-30 seconds. Your résumé must catch their attention; otherwise, it goes directly into the reject pile.Second Stage - Once you have passed the initial review, the employers will have narrowed the résumés down significantly. These résumés will be read thoroughly, and the candidates narrowed down to the number they would like to interview (usually 10 or less).Third Stage -The résumé is used to guide the interview. The potential employer only knows you by what was included in your résumé. You want to make sure that your résumé highlights your strengths so that these will become the focus of the interview.

Why is it important to create a strong résumé?

A résumé is one of the first documents that introduces you to a potential employer. It must catch their interest and attention right away, because they may never look at it again.

During this stage of résumé review, résumés are quickly scanned to eliminate as many candidates as possible:a.Stage 1b.Stage 2c.Stage 3

A résumé that is converted from a graphic image into text and searched for keywords is a _______.a.Print résuméb.Web résuméc.Electronic résuméd.Scannable résumé

Which of the following statements about electronic résumés is false?a.Directions for submitting electronic résumés should be followed carefully.b.Many companies only use electronically submitted or emailed résumés.c.Electronic résumés should be typed in a standard word processing program.d.Electronic résumés should be saved in HTML format.

The primary purpose of the résumé is to _____.a.obtain interviewsb.practice stating your skillsc.get a jobd.provide your network with information

In order to scan résumés, employers will use a scanner which looks like a compact copy machine. Please select the best answer from the choices providedTF

Web résumés allow you to include extra graphics and images that you would not include in a traditional résumé. Please select the best answer from the choices providedTF

Instead of having to know HTML code, most Web sites will have templates that make creating Web résumés easy. Please select the best answer from the choices providedTF

A résumé can be delivered through _____.a.mailb.e-mailc.faxd.all of the above

The appearance of a résumé can change drastically after it has been scanned. Please select the best answer from the choices providedTF

A word-processed résumé designed to be visually appealing is a _______.a.Print résuméb.Web résuméc.Electronic résuméd.Scannable résumé

Having just one typo on your résumé can eliminate you from a job pool. Please select the best answer from the choices providedTF

If you know your résumé will be scanned, which of the following formatting options should be removed?a.Underlinesb.Italicsc.Bulletsd.All of the above

Which document provides a brief summary of an applicant's personal information, education, skills, work experience, activities, and interests?a.résuméb.cover letterc.networking letterd.personal goal statement

During this stage of résumé review, employers determine who will receive interviews:a.Stage 1 b.Stage 2c.Stage 3

Instead of having to know HTML code, most Web sites will have templates that make creating Web résumés easy. Please select the best answer from the choices providedTF

Web résumés are posted to the Internet in HTML format. Please select the best answer from the choices providedTF

After an employer has narrowed down résumés, they usually bring in 10 or fewer applicants to interview. Please select the best answer from the choices providedTF

During this stage of résumé review, employers determine who will receive interviews:a.Stage 1 b.Stage 2c.Stage 3

An electronic résumé is a plain-looking document. Please select the best answer from the choices providedTF

During this stage of résumé review, employers use the résumé to guide interview questions:a.Stage 1b.Stage 2c.Stage 3

A very plain-looking résumé designed to be delivered via e-mail or an online e-form is a _______.a.Print résuméb.Web résuméc.Electronic résuméd.Scannable résumé

Which of the following is not included in the heading of a cover letter?a.Applicant's contact informationb.Datec.Employers contact informationd.Salutation

A cover letter is difficult to write because you must write about yourself without sounding self-centered or selfish. Please select the best answer from the choices providedTF

How many qualifications should you highlight in the argument section of your cover letter?a.1-2b.2-4c.4-6d.6-10

If you want to compare your qualifications to an employers requirements, a T-letter is the best cover letter format to use. Please select the best answer from the choices providedTF

The main purpose of a cover letter is to:a.Get hired for a positionb.Be called in for an interviewc.Let your friends know how your job search is goingd.Obtain references from your network

Which of the following statements about cover letters is false?a.A cover letter gives an employer some insight into the applicant's personality.b.A cover letter provides an employer with an sample of the applicant's written communication skills.c.A cover letter is sent before a résumé so that the employer knows it is coming.d.A cover letter allows an applicant to go more in depth about their skills and abilities.

What part of the cover letter explains how the applicant's qualifications meet the needs of the company?a.Headerb.Introductionc.Argumentd.Closing

You should be certain that your cover letter duplicates the exact same information found in your résumé. Please select the best answer from the choices providedTF

Simone is writing a cover letter to Casey Jones, and is unsure of the employers gender. How should she address her letter?a.Dear Casey Jones:b.To whom it may concern:c.Dear Hiring Manager:d.Dear Mr./Ms. Jones:

In which part of a cover letter does the applicant explain the purpose of the letter?a.Headingb.Introductionc.Argumentd.Closing

A(n) ______close to a cover letter leads to more interviews because you are contacting the employer.a.passiveb.lengthyc.actived.creative

Having just one error on a cover letter may eliminate an applicant from being considered for employment. Please select the best answer from the choices providedTF

Job seekers often spend a large amount of time writing their résumés and neglect to write quality cover letters. Please select the best answer from the choices providedTF

The cover letter should _____.a.be a minimum of two pages in lengthb.never ask for an interviewc.introduce you to an employerd.include your family history

What can a cover letter explain that a résumé cannot?a.Gaps in employment historyb.Reentry into the job marketc.Changes in career focusd.All of the above

Which of the following is the best way to write a salutation in a cover letter addressed to Mr. Ravi Patel, Human Resources Manager, ABC Company?a.Dear Sir:b.To Whom It May Concern:c.Dear Mr. Patel:d.Gentlemen:

This type of cover letter style does a side by side comparison of an employer's requirements and an applicant's experience:a.Paragraph letterb.T-letterc.Bullet letterd.S-letter

Describe the three different ways the argument section of a cover letter can be formatted.

You can write a cover letter argument in paragraph form, bullets, or as a T-letter. A paragraph is an easy way to summarize qualifications that fit the needs of employers. Using bullet points is a good way to highlight and bring focus to the qualifications you want to emphasize most. A T-letter is a creative way to compare your qualifications to the qualifications the employer is looking for.

Most cover letters are two pages in length. Please select the best answer from the choices providedTF

When conducting preliminary research to write a cover letter, what are some resources you should use? What information should you gather?

The internet, books, people. Should gather the employers information, your information and what you are going to write.

Whenever you send a résumé, a cover letter should always be attached. Please select the best answer from the choices providedTF

This introduces an applicant and the applicant's résumé to a potential employer:a.Personal Goal Statementb.Cover Letterc.Job Applicationd.Reference

What are the main parts of a cover letter and their purposes?

4 main parts:-heading -intro-argument-closingHeading:-contact info-date-employer info Intro:-salutation-applicant introduces self-explains the purpose of the letter and how they learned about the position-includes job code or number if requested Argument:-highlights qualifications and how applicant fits the company-emphasizes interest in the company-provides evidence why applicant is best person for the position Closing:-explains future actions of applicant-notes any documents included with the cover letter

Which type of closing requests the employer to call you for an interview?a.active closeb.passive closec.empty closed.interactive

Research shows that a passive close to a cover letter leads to more interviews. Please select the best answer from the choices providedTF

The statement, "I have always wanted to work for your company," demonstrates how an applicant can benefit the employer. Please select the best answer from the choices providedTF

Be prepared for any interviewing emergencies by bringing an interview survival pack. Please select the best answer from the choices providedTF

During an interview, your _____ can be as influential as your skills and abilities.a.attitudeb.imagec.appearanced.all of the above

An interview begins in the waiting area with the receptionist. Please select the best answer from the choices providedTF

You should dress conservatively and avoid flashy jewelry or clothes for an interview. Please select the best answer from the choices providedTF

When delivering a 60-second commercial in an interview, you should NOT:a.Keep the commercial conciseb.Play a recorded version from your phonec.Tailor the commercial to the employerd.Focus and polish the content

It is a good idea at an interview to _____.a.bring a friend along for moral supportb.dress conservativelyc.take along a snack in case you get hungryd.hide a tape recorded in your briefcase

During an interview you should be modest about your skills and abilities. Please select the best answer from the choices providedTF

The process of sending and receiving messages with words defines _____.a.verbal communicationb.nonverbal communicationc.open communicationd.empty communication

Listening during an interview is just as important as talking. Please select the best answer from the choices providedTF

Many employers don't focus on an applicant's job skills. Instead, they say the most important thing is _____.a.the perfect résuméb.the best previous work experiencec.new shoesd.the right attitude

Which of the following is NOT an example of nonverbal communication?a.Using facial expressionsb.Talking on the telephonec.Making eye contactd.Making hand gestures

Communication may account for as much as _____ of a hiring decision.a.25%b.40%c.65%d.80%

Expected professional behavior based on courtesy and cultural norms defines _____.a.dinner rulesb.appropriate dressc.business etiquetted.office procedures

To dress for success you should wear heavy perfume or cologne and use lots of hairspray. Please select the best answer from the choices providedTF

Correct verbal communication during an interview includes _____.a.a pleasant tone of voiceb.positive vocabularyc.correct grammar and word choicesd.all of the above

Prepare for an interview by having accurate and reliable maps to the interview's location. Please select the best answer from the choices providedTF

One of the biggest mistakes you can make during an interview is failing to match the interviewer's communication style. Please select the best answer from the choices providedTF

Which of the following forms of communication has the most impact during your interview?a.Nonverbalb.Verbalc.Voice qualityd.Intonation

How does good health contribute to career success?

Good health reduces off time, helps keep energy high, and improves the attitude.

Describe some of the negative consequences that can result from being over stressed.

Being over stressed can make your hair fall out or turn gray. It can cause you to feel depressed. It can affect your work and daily scheduled.

Why is it important to balance your dietary intake?

Having to much of one thing and not enough of another can cause you to get less/ more nutrients to your body. It might cause you to gain weight or lose weight. Can cause tiredness and lack of energy to serious problems with the function of vital organs and lack of growth and development.

Justify the following statement: "Some Americans' sedentary lifestyles contribute to their poor health.

Having a sedentary lifestyle can cause you to gain excess weight and cause health problems from being over weight.

Jenny is suffering from sleep deprivation. She will probably experience which of the following symptoms?a.Loss of organ functionb.Physical cravingsc.Reduced functioningd.Unexplainable sadness

John exercises for one hour, four times a week, but is stunned to learn he is not losing weight or fat. In order for him to lose weight, it is important that he _______.a.do more exerciseb.sleep more each dayc.reduce the amount of calories he eatsd.reduce his stress levels

MyPyramid Plan usually includes more grains than fruits. Please select the best answer from the choices providedTF

Which of the following would qualify as a sedentary job?a.Construction workerb.Retail employeec.Office workerd.Baseball player

For most people, experiencing stress is _______.a.normalb.extraordinaryc.excitingd.boring

To lose weight, you must _______.a.increase exercise and increase caloric intakeb.increase exercise and decrease caloric intakec.decrease exercise and increase caloric intaked.decrease exercise and decrease caloric intake

Reliance on addictive substances is a negative coping mechanism. Please select the best answer from the choices providedTF

A good strategy to respond to stress is _______.a.to remove yourself from the situationb.to hold your stress inc.to take your stress out on peopled.to gain release through controlled substances

The purpose of consuming a balanced diet is to give the body _______.a.plenty of restb.plenty of relaxationc.plenty of nutrientsd.plenty of exercise

You gain health benefits from exercising for a minimum of _______.a.10 minutes three times a weekb.10 minutes two times a weekc.20 minutes three times a weekd.20 minutes two times a week

Explain how workplace safety is guaranteed by the roles of the government, the employer, and the employee.

OSHA sets and enforces regulations for employers, employers maintain safe work environments and train employees to work safely, and employees are responsible for learning and following the workplace rules which regulate safety. Employees can suggest changes to employers, who can change safety procedures to work better.

Why should a person be prepared for emergencies?

Emergencies, by their very nature, are liable to happen without warning. The ability to react to emergency situations without hesitating or panicking can mean the difference between life and death.

Critique the following statement: "Safety is not important in offices or retail workplaces.

Safety is important in every workplace. Even in low risk work places, there are certain occupational hazards, like musculoskeletal disorders, including carpal tunnel syndrome and repetitive stress injuries.

Who is responsible for protecting the environment?a.Governmentb.Employersc.Employeesd.Everyone

Safety in the workplace is the sole responsibility of the employer. Please select the best answer from the choices providedTF

Which of the following gives employees a voice in how safety is handled in the workplace?a.Safety Meetingsb.Safety Schoolc.Safety Awardsd.Safety Empowerment

In case of an emergency requiring you to exit your building, you should be familiar with your job site's _______.a.Emergency Exit Planb.Educational Action Planc.Emergency Action Pland.Educational Exit Plan

Protecting the environment can be done by a small group of people by themselves. Please select the best answer from the choices providedTF

The EPA is responsible for setting and enforcing regulation related to _______.a.workplace safetyb.the environmentc.traffic and roadwaysd.workplace efficiency

The Occupational Safety and Health Administration is responsible for _______.a.paying jobless benefits to injured workersb.treating musculoskeletal disordersc.enforcing regulations which protect the environmentd.setting and enforcing job safety standards

A person who uses a computer at a desk does not have to worry about safety in the workplace. Please select the best answer from the choices providedTF

In order to decrease their level of pollution, Jean and Rhonda decided to _______.a.ride the bus to work instead of walkingb.drive separately instead of taking the trainc.ride the train instead of riding their bikesd.carpool instead of driving separately

Worker's Compensation helps pay for _______.a.overtimeb.medical care for an injuryc.vacation timed.disaster relief

In the event of a fire, what is the best way to determine if a door is safe to open?a.Avoid touching it except to kick it openb.Check it for heat with your forearmc.Check it for heat with the back of your handd.Check it for heat by grabbing the doorknob

Reducing, reusing, and recycling in your office is likely to _______.a.increase pollutionb.conserve energyc.sustain greenhouse gas levelsd.damage the environment

The organization which schedules workplace safety and first aid training is the _______.a.Rotary Clubb.McLaughlin Groupc.Salvation Armyd.American Red Cross

Which of these factors would help the environment?a.Betty drinks only bottled water instead of soda.b.Greg changes all of the light bulbs in the office to energy efficient bulbs.c.John keeps his off topic conversations down to 10 minutes a day.d.Doug turns the air conditioning down to cool the office during the hot summer months.

The reduction of on the job injuries and illnesses would benefit employers, because they would _______.a.be able to hire their best friendsb.gain back time lost by employeesc.sell more products in less timed.stop paying bonuses

The most important reason to know basic first aid is:a.It is the best way to treat minor cuts and bruisesb.It reduces the number of accidents in a workplacec.It is company policy in many workplacesd.It allows emergencies to be treated swiftly

Pollution in the environment does not affect people. Please select the best answer from the choices providedTF

Which of the following would be a factor in good sleep hygiene?a.Eat a small meal ten minutes before bedtime.b.Go to bed whenever you feel like it.c.Go to sleep at 11pm every night and wake up at 6am every morning.d.Brush your teeth, floss and have a glass of water before going to bed.

If your body does not have enough nutrients, it will begin to _______.a.shut downb.make its ownc.find othersd.use energy

Experiencing extreme amounts of stress can contribute significantly to obesity. Please select the best answer from the choices providedTF

What is the purpose of active listening?

The purpose of active listening is to understand the speaker completely, and to communicate to the speaker, through verbal and non-verbal communication, that you are paying attention.

In order to make sure that audiences can correctly hear all the syllables of the words you are speaking, it is necessary to make sure you have correct _____.a.Enunciationb.Pronunciationc.Intonationd.Elucidation

Having unnecessary fluff in your comments can _____.a.Cause your message to be unclearb.Make your audience energizedc.Make your comments more concised.Show off your education

Communication is an interaction between a sender and receiver involving a transfer of _____.a.Pronunciationb.Informationc.Verbal elementsd.Power

The use of encouraging body language might include ______.a.Leaning towards the speakerb.Crossing your arms across your chestc.Turning your body away from the speakerd.Shaking your head when you disagree with something

In order to make sure that audiences can correctly identify your mood and attitude during speech, it is necessary to make sure you have correct _____.a.Enunciationb.Pronunciationc.Intonationd.Elucidation

The key to effective communication is ______.a.Wonderful speechb.Devoted listeningc.Transfer of useful informationd.All of the above

Which of the following is NOT considered a form of communication?a.E-mailb.Sign languagec.Smiling at someoned.Talking to yourself

Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.a.The audience will sense that he is being insincereb.The audience will not understand why he is speaking oddlyc.The audience will lack engagement with his speech.d.All of the above

In active listening, it is important to ______.a.Pay attentionb.Show that you are listeningc.Provide feedbackd.All of the above

Whether speech is going to be delivered before one or one hundred people, the speaker should:a.Concentrate on getting everything out quicklyb.Imitate the mannerisms of great speakersc.Prepare their thoughts in advanced.Use their biggest vocabulary to sound educated

You should write down everything a speaker says when you take notes. Please select the best answer from the choices providedTF

When you are HEARING speech, it means that _____.a.You are paying close attentionb.The sound has reached your earsc.Effective communication is occurringd.The speaker is addressing you

An effective decision making process should include _____.a.Discussion of unrealistic decisionsb.A team building exercisec.Consideration of unlikely outcomesd.An evaluation of available resourcese.All of the above

When defining the issue for which a decision has to be made, framing the issue in a positive way _____.a.Allows everyone to feel good about the outcomeb.Eliminates negative consequences at the startc.Helps point to a set of actions that should occurd.Makes it easier to agree with coworkers

Franklin has two tasks to complete. He must clean the stables and he must water the horses. He notices that the pitchfork he would use to clean the stables is missing a prong, which will take 30 minutes to fix, at a minimum. If both tasks are equally important, which task should Franklin complete first?a.He should clean the stables firstb.He should water the horses firstc.There is no way to evaluate the decisiond.Franklin could choose either task first

A positive or negative outcome of a decision or action can be called a _____.a.Boonb.Consequencec.Tragedyd.Advantage

What is one course of action available in every decision making process?a.Respond in a way which will have only positive consequencesb.Respond in a way which will have no negative consequencesc.Choose to do nothing about the issued.None of the above

Preston has to make four phone calls to clients today. The call to Mr. Miller will take about an hour to complete, the call to Ms. Winnecuit will take about five minutes to complete, the call to Mr. Drudge will take about thirty minutes and the call to Mrs. French will take about fifteen minutes to complete. If all the calls are equally important, who should Preston call last?a.Mr. Miller (1 hour)b.Ms. Winnecuit (5 minutes)c.Mr. Drudge (30 minutes)d.Mrs. French (15 minutes)

You will be able to use the same criteria to make every decision. Please select the best answer from the choices providedTF

It is possible to carefully measure and clarify the importance of possible outcomes by using ______.a.Prioritizingb.Grid analysisc.Emotional guessingd.Procrastination

Bill has to write a report for this manager. He must do some background research, write the report, and present it to a group of 30 employees. Which factor will likely influence his list of priorities?a.Logicb.Importancec.Achievabilityd.Time

If you put off making a decision or performing a task, you are _______.a.Weightingb.Prioritizingc.Analyzingd.Procrastinating

Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.a.The audience will sense that he is being insincereb.The audience will not understand why he is speaking oddlyc.The audience will lack engagement with his speech.d.All of the above

Using the entire decision making process may be unnecessary when _____.a.There are many factors to take into accountb.Decisions are small and inconsequentialc.The path to action is not cleard.Many alternative decisions are in competition

After you are done taking notes from a speaker, you should _____.a.Let them know your opinionb.Put your notes away quicklyc.Type up your notes for everyoned.Review your notes and clarify

Communication requires a sender and a receiver. Please select the best answer from the choices providedTF

Why might you take notes when a customer is filing a complaint?

If a customer files a complaint, then they are looking for some action to be taken. By taking notes, you are showing that you are concerned about the customer's opinion and that you are taking it seriously enough to make a record. It also shows the customer that you are going to remember the details of the exchange.

Speakers can get into a comfort zone by practicing often. Please select the best answer from the choices providedTF

Which is the most important step of the decision making process? Justify your answer.

Student answers will vary. Sample answers might include: Defining the decision is most important because without framing the issue, there can be no decision made. Analyzing your resources is the most important because your decision cannot be considered effective if it requires resources you do not have access to. Identifying your choices is the most important because you cannot actually decide without choices, you would have to do one thing. Gathering information is the most important because information is essential to the shaping of a consensus on a decision. Without gathering more information once the choices have been made, the decision making process will grind to a halt. Evaluating choices is the most important because it is where each decision is actually weighed and considered. This step has to be included for a decision to actually be made. Making a decision is the most important because it is the culmination of all the other choices. This is the step the other steps exist to support. Deciding how to implement decision is the most important because a decision has no weight unless you choose to go though with it.

One advantage of the decision making process is that it helps to weigh options. Please select the best answer from the choices providedTF

When using a grid analysis to weigh your options, how can bias be introduced?

If the person performing the analysis wants one of the choices to succeed, they may choose inappropriate weights for each of the consequences, subtly skewing the results in favor of their choice. They may also exclude certain consequences in order to sway results.

What are the benefits of organizing your thoughts before you begin to speak?

If you organize your thoughts before you begin to speak, you can avoid sounding muddled and confused. If your thoughts are organized, your audience can more easily follow the logic of your statements or arguments, and they are more likely to remember your ideas.

It is possible to use a decision making process for any decision. Please select the best answer from the choices providedTF

What are the disadvantages of using grid analysis to help make decisions?

Grid analysis can be inaccurate if each consequence is not weighted properly. This can occur when the decision makers are not able to accurately measure the severity of a consequence, or when a decision maker changes weights to reflect their preferred course of action. It is also possible that the grid analysis will fail if all of the possible consequences are not considered. In any case, grid analysis is a tool, and cannot be 100 percent accurate.

A database program helps to ____________.a.Organize, send, and retrieve e-mails quicklyb.Deliver elegant presentations to a large audience easilyc.Create professional documents with an intuitive WYSIWYG interfaced.Organize, store, and retrieve large amounts of information easily

The modern ancestor of the typewriter is the _______.a.Word processing programb.Spreadsheet programc.Presentation programd.Database program

Parody is allowed by fair use, but satire is not.

The most popular productivity suite in the world is Microsoft Office.

What is the difference between direct e-mailing and spam?

Generally, consumers must sign up to receive direct e-mailings and the recipient of the e-mail to opt out of future mailings. Spam is unsolicited, uninvited, and often it is impossible to opt out of spam.

Using desktop productivity software ensures that the end product will look professional.

Explain how software is distinct from hardware.

Software is a program which runs on a physical computer. All the pieces of the physical computer, including the keyboard, mouse, monitor, CPU, motherboard, and hard drive, are considered the hardware.

Recruiting new employees via the Internet allows companies to _________.a.Reach candidates from across the worldb.Conduct recruiting sessions from the officec.Gather résumés and cover letters paperlesslyd.All of the above

Describe the purpose of copyright.

The purpose of copyright is to encourage creators of works to contribute to the advancement of human knowledge and culture. This is done by allowing the creators complete control over the copying and distribution of those creations for a limited period of time.

What is the purpose of WYSIWYG in word processing?

WYSIWYG, or What You See Is What You Get, is the philosophy that a word processing program should graphically display how the program will output documents, in file view or printed. The purpose of WYSIWYG is to allow users to view their design and formatting in an intuitive way and to allow users to adjust the way their documents are viewed.

Which of the following is NOT an example of one of the six primary ways businesses use the Internet?a.To sell their productsb.To recruit new employeesc.To manufacture new productsd.To conduct research

A consumer might read a corporate blog in order to ________.a.Find a personal connection to a companyb.Read a large number of differing opinionsc.Seek help with a technical issued.Buy products from a company

Fair use is a defense against the charge of copyright infringement.

Which form of Internet communication would a consumer seek out if they wanted to get personal perspectives into a company and its products?a.Websiteb.Corporate blogc.Customer response e-maild.Banner ads

The problem with letting all employees use graphics manipulation software is that it is _______.a.Quite expensiveb.Too complicatedc.Very time consumingd.All of the above

One of the main reasons for copyright law is to encourage creators to share their work for the benefit of the general public.

Which of the following is NOT a legitimate use of the Internet for businesses?a.Providing product information to customers on your websiteb.Managing your corporate image by using social mediac.Sending direct e-mail to customers who did not ask for itd.Create customer service tools online for 24 hour product support

Any work in the public domain can be used by any person, for any purpose.

Twitter allows companies to reach consumers with ________.a.In-depth reviews of upcoming productsb.Short, personal messagesc.Nation wide advertising flyersd.Graphically impressive images

A spreadsheet program allows a user to _______.a.Perform complicated calculations automaticallyb.Deliver elegant presentation to a large audience easilyc.Organize, send, and retrieve e-mails quicklyd.Keep viruses from infecting their computers

Regular copyright is more restrictive than any other kind of license.

Businesses conducting research online may opt to hire a filtering service in order to ________.a.Decrease the amount of Internet usageb.Increase their time spent researchingc.Reduce their direct e-mail salesd.Boost the number of useful articles they find

Time shifting occurs when _______.a.Clocks move ahead one hour in the springb.Works are copied and kept for future generationsc.Individuals copy works to view at a later timed.Copyrighted materials comes into the public domain

Fair use allows individuals to break copyright so long as they ________.a.Think that they are being fair in their useb.Can prove they are not infringing on copyrightc.Share copyrighted material with everyoned.Ask for permission, even if they get no respons

Social networking allows businesses to _______.a.Connect with hundreds of consumers at onceb.Provide personal feedback to consumersc.Advertise in a cost effective wayd.All of the above

E-mails that are mailed directly to a consumer without their knowledge or permission are called ________.a.Virusesb.Spamc.Social maild.Flash mail

Fair use allows individuals to break copyright so long as they ________.a.Think that they are being fair in their useb.Can prove they are not infringing on copyrightc.Share copyrighted material with everyoned.Ask for permission, even if they get no response

One concern about Internet advertising is that viral marketing________.a.Can create an air of excitementb.Can be entertaining to consumersc.Can mislead or exploit consumersd.None of the above

What is attribution?a.The decision whether works are public domainb.Finding new customers online using social mediac.Giving credit to the creator of materials you used.Communicating product news to customers

Businesses use productivity suites in order to ________.a.Be on the cutting edge of technologyb.Justify spending money on capital improvementc.Increase the ability of their employees to do workd.Assess the needs of their workers

Unless otherwise indicated by the creator, every creative work is automatically considered ________.a.Under copyrightb.In violation of copyrightc.Under the public domaind.None of the above

Being aware of your personality type is important, because some personality types fit a particular career better than others.

If as a part of its business, a company routinely handles toxic materials, all employees who come into contact with the hazardous materials should _______.a.be allotted more vacation time than other employeesb.be filing to collect worker?s compensationc.be trained to safely handle and dispose of the materialsd.be able to file complaints to OSHA to close the business

Which of the following is NOT considered a form of communication?a.E-mailb.Sign languagec.Smiling at someoned.Talking to yourself

Employers will be evaluating your attitude and communication skills during an interview.

Justine was interested in learning how to play the piano. She has successfully passed every level of music book and is planning her own concert. What stage of ability development is Justine at?a.Noviceb.Apprenticec.Masterd.Mentor

Making a good first impression on potential employers is essential to securing employment.

The purpose of writing a résumé is to get a job.

John exercises for one hour, four times a week, but is stunned to learn he is not losing weight or fat. In order for him to lose weight, it is important that he _______.a.do more exerciseb.sleep more each dayc.reduce the amount of calories he eatsd.reduce his stress levels

Which of the following statements about job applications is false?a.Job applications are not widely used anymore.b.Job applications provide employers with information about an applicants background.c.Job applications are used to compare all applicants' qualifications.d.Job applications can be found on the Internet.

In your own words, create a definition for 'Learning Style.'

Student answers will vary, but should include elements of the following: A learning style is an individual's unique approach to learning based on strengths, weaknesses, and preferences.

Shannon is incredibly nervous about applying for a job, and she is concerned that her nerves will make a bad impression on her prospective employer. What are some things Shannon can do to help her appear confident?

Even though Shannon may not feel confident, she can give the impression of confidence by standing up straight, smiling, dressing well, and focusing her nervous tension.

Which is the most important step of the decision making process? Justify your answer.

Student answers will vary. Sample answers might include: Defining the decision is most important because without framing the issue, there can be no decision made. Analyzing your resources is the most important because your decision cannot be considered effective if it requires resources you do not have access to. Identifying your choices is the most important because you cannot actually decide without choices, you would have to do one thing. Gathering information is the most important because information is essential to the shaping of a consensus on a decision. Without gathering more information once the choices have been made, the decision making process will grind to a halt. Evaluating choices is the most important because it is where each decision is actually weighed and considered. This step has to be included for a decision to actually be made. Making a decision is the most important because it is the culmination of all the other choices. This is the step the other steps exist to support. Deciding how to implement decision is the most important because a decision has no weight unless you choose to go though with it.

If a speaker misunderstands their purpose, what could go wrong?

A speaker who misunderstands their purpose can use speech that is totally ineffective. If a person who is trying to be informative instead tries to persuade their audience, it can backfire as people misunderstand what they are being told.

What is an example of a work stereotype that you know of? Why should you be careful of work stereotypes?

Student responses will vary. One example of a work stereotype might be that women are better nurses, because they are better at taking care of people. You should be careful of stereotypes because they do not apply to all individuals and are not always true.

What is primary technology skills?

What are secondary technology skills?

What tech skills do students need?

Why are technology skills important for students?